Contact Supervisor

Team Leader

Salary: From £27,992.00 (Negotiable)

Focus Area: Offenders

Key Responsibilities

• The Team Leader is responsible for managing and coordinating the day-to-day operations of the Visits Centre. This role ensures smooth service delivery by:
• Coordinating Staff - Effectively oversee and support a team of staff to ensure the efficient functioning of the Visits Centre.
• Liaising with Prison Staff and External Agencies: Establish and maintain effective communication channels with prison staff and various external agencies to facilitate a seamless service environment.

Required Experience

• Proven Management Experience: A background in management within custodial or community service environments is essential to ensure effective oversight and administration of the Visits Centre.
• Experience in Prison Settings or Similar Environment: Familiarity with the dynamics and operational requirements of similar environments is crucial for understanding the specific needs and challenges involved.
• Service Improvement Development and Implementation: Previous experience in developing and implementing service improvements ensures that the Visits Centre continually evolves to meet changing demands and enhance service quality.
• Contractual Service Delivery in Criminal Justice Settings: Experience in handling contractual obligations and service delivery within criminal justice settings is necessary to ensure compliance and effective service management.

This role requires a dynamic, organized, and communicative individual capable of adapting to the unique challenges of working within the prison system while fostering a positive environment for staff, volunteers, and visitors alike.

For more information, please get in contact

Zoe Brown

0118 948 5555 / 07436412945